Patient Participation

At Woodley Village Surgery, our mission is to provide a service and quality of care we would expect for our own family.

By default, all of our patients are part of our patient participation group. We have a modern approach, using a number of methods of getting suggestions and feedback from our patients, rather than requiring attendance at stuffy meetings.

We engage with patients through online surveys (such as Friends & Family, and biannual surveys), Facebook, and community events. This allows us to gather feedback from a range of diverse backgrounds.

We are continuing to develop our services based on the feedback we get from patients, through our survey, Friends & Family Test, and other reviews. Part of our goal is to keep things simple and focus on delivering an excellent standard of patient centred care in the community - so we don't want to complicate things! If you have any feedback, please let us know.

A key concern raised by patients nationally and in our practice is around wait times on the phone. We are delighted to say we are outperforming the national average in this regard, with an average wait of under 90 seconds in 2024 so far.