At Woodley Village Surgery, our mission is to provide a service and quality of care we would expect for our own family.
By default, all of our patients are part of our patient participation group. We have a modern approach, using a number of methods of getting suggestions and feedback from our patients, rather than requiring attendance at stuffy meetings.
We engage with patients through online surveys (such as Friends & Family, and biannual surveys), Facebook, and community events. This allows us to gather feedback from a range of diverse backgrounds.
We were delighted to get excellent feedback from our patients in our 2024 survey.
89.4% had a good overall experience (72% national average)
98.7% found it easy to contact us via phone (50% national average)
94.2% had enough support to manage their long term condition (65% national average)
We are continuing to develop our services based on the feedback we get from patients, through our survey, Friends & Family Test, and other reviews. Part of our goal is to keep things simple and focus on delivering an excellent standard of patient centred care in the community - so we don't want to complicate things! If you have any feedback, please let us know.
A key concern raised by patients nationally and in our practice is around wait times on the phone. We are delighted to say we are outperforming the national average in this regard, with an average wait of under 90 seconds in 2024 so far.
Another key concern of patients nationwide is access to care We are pleased to say we are leading the way, utilising our highly trained reception team to help you find the right care, first time. In our most recent survey, 88.4% were satisfied with the appointment they were offered (national average of 72%).