What is the Friends and Family Test?
It’s a way of gathering anonymous feedback about your recent experience and it will enable us to understand what we do well and what aspects of the care we offer could be improved. The responses you give are not linked to your name or your medical records in any way.
You can feedback after an appointment, a telephone consultation, a home visit or phoning/attending the practice for administrative things such as a repeat prescription or blood results. Slips are available at Reception, in the waiting area and you can ask any member of staff.
How does it work?
After having any type of contact with the practice you will have the opportunity to answer the following question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”
You will be invited to respond by choosing one of six options, ranging from “extremely likely” to “extremely unlikely”.
Your response is anonymous and you will be able to post the postcard in a ballot box in our GP practice reception on your way out of the surgery.
If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily.